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Questions and answers

We have many user’s guides available in the Customer Service section at 3KOLA web page. To read the guide, you need Adobe Acrobat Reader to be installed. You can order the replacement part or make a complaint calling Customer Service Section at 0048 500 679 273 or e-mail to . In order to handle your order properly please provide the name and the number of the purchased model. Among the retailers selling our products there are sport shops, Internet shops as well as shops specializing in children’s merchandise. You can use our browser and click Dealers. Retail price of our strollers and trailers depends on the price in the warehouse. We have the Recommended Retail Price, but it is eventually established by the seller. Recommended Retail Price appears with every model shown at the web page. Unfortunately, we don’t have the replacement parts. In case of a damaged or scrapped product please contact Customer Service Section () or call at +48 500 679 273 3KOLA warranty assures that all the products will not have material and quality defects for one year period from the date of purchasing. 3KOLA will send replacement parts to particular models regarded as damaged by our Customer Service Section free of charge for maximum one year time. BE AWARE: parts getting worn out such as tires or tubes do not come under the warranty. More details concerning warranty restrictions can be found in the user’s guide. The sizes of the strollers being set up and assembled differ according to the kind of model. Details can be found with the dealer or at our webpage www.3kola.pl, (). Yes. We are proud of being a member of JPMA organization; our strollers are tested in an independent laboratory following ASTM standards. We recommend to use joggers at six years old. The trailers should not be used until 12 month of life. Children should be able to bear the weight of their head. This problem is explained in the user’s guide. If the front wheel is turning left, loosen the release mechanism and set the wheel more to the right side, then tighten up the mechanism. If this doesn’t help please call our Customer Service Section and talk with the agent. If a light cleaning is required use a soft cloth, hot water and delicate soap. Air out until drying. Do not put it into the washing machine! Do not bleach! Using any other method that is not provided here deprives of the right to warranty. If your product was delivered damaged and the packaging clearly shows damages contact the dealer and report to them about the damages. Our single strollers are 60 centimeters wide. The double ones – 82 centimeters, which fits to the standard doors. The height of the child using our joggers cannot exceed 1 meter. The standard height of the strollers is from 99 cm to 104 cm. Weight limit changes according to the type of model, however, generally it is 25 kilograms (the single one) and 50 kilograms (the double one).